A Guide to the Autobooks SMB Report
A Guide to the Autobooks SMB Report
The Autobooks SMB Report gives you an overview of all small business customers who have enrolled with Autobooks. The details displayed in this report shows total all-time figures (i.e. processing volume, processing count) per customer. It also provides you the current status of each customer so you can take action and reach out to customers based on who is active and who is not.
The SMB Report is generated weekly inside the Autobooks Hub where you can easily access it on demand.
Where can the SMB Report be found in the Autobooks Hub?
The Autobooks SMB Report can be found in the Reports section under Download Reports. This section shows the most recent reports, as well as a historical list.
What data is in the Autobooks SMB Report?
Inside the SMB Report you’ll find the following information:
Column Descriptions :
Autobooks SMB Name: the business name associated with the customer.
Admin First Name: the first name of the person with primary admin access rights to Autobooks (most often the business owner).
Admin Last Name: the first name of the person with primary admin access rights to Autobooks (most often the business owner).
SMB Zip: the ZIP code associated with the business address.
Onboard Date: the date the customer first enrolled with Autobooks.
Onboard Time: the time of day the customer first enrolled with Autobooks.
Subscription Type: Whether customer is enrolled to use the payment tools version of Autobooks (i.e. Invoicing or Payment Form tools only) or the monthly subscription version of Autobooks (i.e. accounting and reporting tools in addition to payment tools).
Total Processing Volume ($): The total dollar volume of payments processed
Total Processing Count (#): The total number of payments processed
Date of Most Recent Payment: the date of the last payment processed.
Days Since Most Recent Payment: the number of days that have passed since the last payment was processed.
Enrollment Status: the status of the customer's enrollment process.
Enrollment Status Description: a description of the customer's enrollment status.
Autobooks ID: the unique identifier for the SMB assigned by Autobooks.
External ID: your unique identifier for the SMB.
Integration ID: the unique identifier for your Autobooks integration.
What can I do with this report?
Driving Activations
APPROVED (column L) customers with ZERO Processing Count (column I) are SMB customers to target with outreach and better understand what might be preventing them from moving forward with the Autobooks solution, especially if the customer has any similar characteristics of some of your top performing SMB customers.
Leveraging Top Performers
Sorting Processing Count (column I) highest to lowest is a great way to identify SMB customers who are heavy users of Autobooks. Leverage the insights of “super users”, to build out modeling criteria for other SMB customers in your portfolio who reflect the transactional, relationship, and behavioral attributes of your Autobooks “super users”.
Understanding Revenue
Total Processing Volume (column H) serves as a lagging indicator in better understanding the total processing volume of your individual SMB customers and the entirety of the payment processing they’ve conducted with the Autobooks solution.