# Merchant Information

Click here for details on our merchant onboarding and merchant management processes

- [Your role in the Autobooks chargeback process](https://banking-help.autobooks.co/knowledge/your-role-in-the-autobooks-chargeback-process)
- [Autobooks Chargeback Process](https://banking-help.autobooks.co/knowledge/autobooks-chargeback-process)
- [What is a "Designated Fraud Contact"?](https://banking-help.autobooks.co/knowledge/what-is-a-designated-fraud-contact)
- [Payments held by Autobooks](https://banking-help.autobooks.co/knowledge/payments-held-by-autobooks)
- [Instant Payment Mode for Autobooks users](https://banking-help.autobooks.co/knowledge/instant-payment-mode-for-autobooks-users)
- [Merchant onboarding with Autobooks](https://banking-help.autobooks.co/knowledge/merchant-onboarding-with-autobooks)
- [International businesses using Autobooks](https://banking-help.autobooks.co/knowledge/international-businesses-using-autobooks)
- [How Autobooks issues 1099K forms to merchants](https://banking-help.autobooks.co/knowledge/how-autobooks-issues-1099k-forms-to-merchants)
- [Reasons Autobooks may deny a merchant the ability to accept digital payments](https://banking-help.autobooks.co/knowledge/reasons-autobooks-may-deny-a-merchant-the-ability-to-accept-digital-payments)
- [ACH Returns and Customer Disputes (aka Chargebacks)](https://banking-help.autobooks.co/knowledge/ach-returns-and-customer-disputes-aka-chargebacks)
- [Payment Processor Business Day Cutoff Times](https://banking-help.autobooks.co/knowledge/payment-processor-business-day-end-times)