# Payments held by Autobooks

## My customer has a payment being held by Autobooks. What does that mean?

It’s important that Autobooks maintains a safe payment processing platform for our small business merchants and payors.

Autobooks may, on occasion, request that the business owner provide additional information and/or documentation to ensure the account, payments and payors are protected from fraudulent activity.

[Click here to read our FAQ](https://help.autobooks.co/knowledge/held-payments-faq) article regarding held payments.

Any questions? Email us at FISupport@autobooks.co.