# Reset a user password in the Bill Pay Payment Admin portal

### Reset a user password

1. Click on the **user name** from your search results list in the User Maintenance feature.
2. In the **Users** list, click the user name you wish to edit. Remember, the Admin user profile will have a "person" icon in front of the user name.

Users that have already been permanently disabled will have a red X in front of the user name.
3. Click **Reset Password**.
4. A confirmation pop-up will appear. Click **Yes** to continue, click **No** to return to the **User Information** screen.
5. A success message will appear. Click **OK** to return to the **User Information** screen.

_**Note:** A temporary password will be sent to the user's email address on file. The user must follow the instructions within the email to reset their password._