Payment Processing | Support Center
Payment Processing
Explore frequently asked questions about how payments are processed.
- Navigating our unified Payments page
- Why Do You Need My SSN to Approve My Nonprofit Account?
- How does payment processing work?
- Understanding Autobooks transactions within my bank account
- Payment transaction limits with Autobooks
- Accessing Autobooks from international locations
- Reasons you may no longer be able to accept payments through Autobooks
Refunds, Cancellations, and Chargebacks
- Autobooks Chargeback Prevention Guide
- ACH Returns and Customer Disputes (aka Chargebacks)
- Cancelled Payments versus Refunded Payments
- Why an ACH (bank transfer) payment may be returned
- How to refund an invoice payment
- How to refund or cancel a payment made through a Checkout Page
- How to refund a payment received through your payment link
- Refunding or canceling invoice payments when your customer has set up AutoPay
- I refunded/canceled my customer's payment. Why do they still see the transaction on their card?
- How do I generate a partial refund?
AutoPay
- Can my customer's AutoPay payment method on file be modified?
- How do I know my customer has AutoPay enabled?
- How does my customer set up AutoPay for my future invoices?
Information Requests
- Autobooks Payment Monitoring process
- Payments held for review - common questions
- Why must I submit more information about my payment transaction to Autobooks?