# Understanding your Customer Balance report

_This feature is available only for those that subscribe monthly to our Accounting and Reporting services._

_If you are NOT a monthly subscriber and would like more information, please view:  [How to upgrade to add Accounting and Reporting features to my Autobooks account.](https://4147193.hs-sites.com/knowledge/how-to-upgrade-to-add-accounting-and-reporting-features-to-your-autobooks-account?hsLang=en)_

Autobooks provides our subscriber users a report to see the total dollar amount a customer may still owe on an invoice and how long ago the money was due OR customers that may have a credit for a previously paid (but canceled) invoice. This type of report is also known as a Receivable Aging report.

#### Accessing your report

Click on the **Reports** tab on the left side navigation within Autobooks. From there, click on the **Customer Balances** option.

Your report may be sorted by an "As of date". The default view is today's date. To change the "As of date", click the down arrow next to **Search criteria** then change the date that appears.

#### Understanding the report results

The **Customer Balance** report displays all of your previously invoiced customers in alphabetical order. If a customer has no outstanding balance, the **Total due** column will display a balance of $0.00.

If a customer invoice is currently due (but not late) a dollar amount will appear in the **Current** column. If the invoice is late past the due date, a dollar amount will appear in the appropriate range of days late. For example, if the customer invoice is 40 days past due a dollar amount will appear in the **31-60** column.

**Note:** if the customer has multiple invoices past due, the columns will show the total dollar amount that is late (not individual invoices).

A customer may have a negative dollar amount in the **Total due** column. This will occur if you have canceled a paid invoice but have not yet refunded the payment to the customer from the **Payments** tab in the **Invoicing** tool.

#### Exporting the results

To download the report results, click the **Export** button at the upper right corner of the search results.