Autobooks Incident History

Payables Platform Maintenance

THIS IS A SCHEDULED EVENT Jul 22, 22:00 EDT - Jul 23, 01:00 EDT
Jul 17, 08:55 EDT
Scheduled - Autobooks has scheduled maintenance for our Payables services on Wednesday, July 22nd beginning at 10:00 PM ET and concluding at 1:00 AM ET on Thursday, July 23rd.
During this window, no service outage is expected. However, users may experience intermittent interruptions or slower-than-normal response times when accessing the indicated components. Any impact should be short-lived and resolve without action on your part.

Degraded Bill Pay Performance

May 8, 10:37 EDT
Resolved - The team has identified and resolved the issue responsible for the degraded performance on the Autobooks Payables Platform.
May 8, 09:31 EDT
Investigating - We are currently experiencing an issue that is causing delays in payment creation.
The team is investigating and will provide an update on this page as soon as possible.

Autobooks Receivables Platform Degraded Performance

Mar 20, 13:11 EDT
Resolved - This incident has been resolved.
Mar 20, 11:33 EDT
Monitoring - The team is actively monitoring the platform for further issues and is not seeing any impact to users as of 11:10.
Mar 20, 11:14 EDT
Investigating - The team is engaged with investigating an issue affecting the performance of the Receivables Platform.

Performance Impact to Payment Creation

Dec 30, 13:48 EST
Resolved - This incident has been resolved.
Dec 29, 17:52 EST
Monitoring - The payables platform is now fully functional. We are continuing to monitor the platform.
Dec 29, 16:20 EST
Identified - The team is engaged with resolving the issue affecting payment creation.
Dec 29, 12:50 EST
Investigating - We are aware of some users experiencing issues attempting to create payments and are actively working to resolve the issue.

Autobooks Temporarily Unavailable

Oct 29, 20:42 EDT
Resolved - Microsoft has resolved the global network issue. The Autobooks receivables application is now fully available.
Oct 29, 17:12 EDT
Monitoring - The Autobooks receivables application is now intermittently available as Microsoft continues to resolve the global network issues. Our team is continuing to monitor to ensure that all services fully recover.
Oct 29, 15:28 EDT
Update - The Autobooks receivables platform is currently unavailable due to a global Microsoft outage. Our team is continuing to monitor the issue and working to restore services as quickly as possible.
Oct 29, 11:54 EDT
Investigating - The team is engaged and is continuing to investigate an Autobooks platform outage resulting from global Microsoft Azure issues.

Services Impacted by Nationwide AWS Internet Outage

Oct 20, 19:17 EDT
Resolved - The AWS outage has been resolved and our application is now available. Our team is continuing to monitor the status of the system.
Oct 20, 17:11 EDT
Identified - We are seeing services recover across many of our AWS-hosted systems, but are continuing to investigate and monitor errors being seen within our critical processing infrastructure. Our application will continue to display an offline message to users until we are confident that our service provider is fully functional. We will provide another update at 7:30pm ET.
Oct 20, 12:43 EDT
Update - Autobooks Payments Network (APN) services are currently impacted by the nationwide internet outage. Due to the strong likelihood of impact to the success and timeliness of your customers' bill payments, Autobooks has temporarily disabled access to the Bill Payment user interface.
Restoring access to bill payments, while minimizing the negative impact to your Financial Institution and your customers is our highest priority. Our team is closely monitoring the outage exploring opportunities to minimize the length and severity of this impact.
Oct 20, 10:48 EDT
Update - We are continuing to investigate this issue.
Oct 20, 10:46 EDT
Investigating - We are currently experiencing higher than expected latency across all UIs due to a widespread internet outage. Our team is currently investigating.

Customers may encounter issues using Portal Pay, Account to Account, and Person to Person apps

Jul 18, 08:11 EDT
Resolved - This incident has been resolved.
Jul 17, 10:01 EDT
Monitoring - A fix has been implemented and we are continuing to monitor.
Jul 16, 14:20 EDT
Update - We are continuing to work on resolving the issue.
Transactions created using Portal Pay, Person to Person, and Account to Account will process successfully and confirmation emails are being delivered, but users may not see a success message immediately in the application.
Jul 15, 16:35 EDT
Identified - We continue to see intermittent issues affecting users and are continuing to investigate. Transactions created using Portal Pay, Person to Person, and Account to Account will process successfully and confirmation emails are being delivered, but users may not see a success message immediately in the application.
Jul 15, 10:44 EDT
Investigating - Some users may encounter issues using the Portal Pay, Person to Person, or Account to Account apps. Our team is investigating and will provide additional details as they become available.

PortalPay Payments Unavailable

Jul 14, 23:46 EDT
Resolved - This incident has been resolved.
Jul 14, 15:16 EDT
Investigating - We are currently investigating this issue.

Customers may encounter issues using Portal Pay, Account to Account, or Person to Person apps

Jul 1, 16:20 EDT
Resolved - The issue has been resolved.
Jul 1, 14:19 EDT
Monitoring - A fix has been implemented and the team is currently monitoring all apps.
Jul 1, 13:37 EDT
Investigating - Some users may encounter issues using Portal Pay, Account to Account, or Person to Person apps. Our team is investigating and will provide additional details as they become available.

Customers may encounter issues using Portal Pay, Account to Account, or Person to Person apps

Jun 29, 08:56 EDT
Resolved - The issue has been resolved.
Jun 28, 12:27 EDT
Monitoring - A fix has been implemented and payments are successfully processing. The team is continuing to monitor.
Jun 28, 12:12 EDT
Update - We are continuing to work on a fix for this issue.
Jun 28, 12:11 EDT
Identified - The cause has been identified and the team is working to resolve the issue.
Jun 28, 11:45 EDT
Investigating - Some users may encounter issues using Portal Pay, Account to Account, or Person to Person apps. Our team is investigating and will provide additional details as they become available.

BillPay UI Down

Jun 27, 17:46 EDT
Resolved - This incident has been resolved.
Jun 27, 17:05 EDT
Monitoring - The team is monitoring for further issues at this time.
Jun 27, 16:49 EDT
Identified - The team has identified an issue with BillPay and is engaged.

Person to Person payment failures

Jun 26, 17:53 EDT
Resolved - This incident has been resolved.
Jun 26, 16:01 EDT
Monitoring - The team has deployed an update and is monitoring for any further payment failures.

Customers experiencing issues loading the bill pay application.

Jun 4, 17:18 EDT
Resolved - The incident has been resolved.
Jun 4, 15:00 EDT
Monitoring - A fix has been implemented and the team is continuing to monitor the situation.

Some users may encounter an error when trying to enroll in Autobooks.

Feb 21, 14:12 EST
Resolved - This incident has been resolved.

Intermittent outage

Feb 10, 16:15 EST
Resolved - We are experiencing an intermittent outage of our application.

Service Disruption to Autobooks Platform

Aug 6, 20:19 EDT
Resolved - This incident has been resolved.
Aug 6, 19:25 EDT
Monitoring - At this time, we are no longer observing the issue that was affecting customers' ability to use Autobooks. The Autobooks team is continuing to monitor the issue.

Some customers may be experiencing connection issues with the Autobooks Platform

Jul 30, 17:15 EDT
Resolved - The incident has been resolved by our network infrastructure provider.

Degraded performance of Autobooks Platform

Jun 14, 14:17 EDT
Resolved - This incident has been resolved.