Autobooks Incident History

Payables Platform Maintenance

THIS IS A SCHEDULED EVENT Jul 22, 22:00 EDT - Jul 23, 01:00 EDT
Scheduled - Autobooks has scheduled maintenance for our Payables services on Wednesday, July 22nd beginning at 10:00 PM ET and concluding at 1:00 AM ET on Thursday, July 23rd.
During this window, no service outage is expected. However, users may experience intermittent interruptions or slower-than-normal response times when accessing the indicated components. Any impact should be short-lived and resolve without action on your part.
Date: Wed, 22 Jul 2026 22:00:00 -0400
Link: Incident Details

Degraded Bill Pay Performance

Resolved - The team has identified and resolved the issue responsible for the degraded performance on the Autobooks Payables Platform.
Investigating - We are currently experiencing an issue that is causing delays in payment creation. The team is investigating and will provide an update on this page as soon as possible.
Date: Fri, 08 May 2026 10:37:04 -0400
Link: Incident Details

Autobooks Receivables Platform Degraded performance

Resolved - This incident has been resolved.
Monitoring - The team is actively monitoring the platform for further issues and is not seeing any impact to users as of 11:10.
Investigating - The team is engaged with investigating an issue affecting the performance of the Receivables Platform.
Date: Fri, 20 Mar 2026 13:11:53 -0400
Link: Incident Details

Performance Impact to Payment Creation

Resolved - This incident has been resolved.
Monitoring - The payables platform is now fully functional. We are continuing to monitor the platform.
Identified - The team is engaged with resolving the issue affecting payment creation.
Investigating - We are aware of some users experiencing issues attempting to create payments and are actively working to resolve the issue.
Date: Tue, 30 Dec 2025 13:48:24 -0500
Link: Incident Details

Autobooks Temporarily Unavailable

Resolved - Microsoft has resolved the global network issue. The Autobooks receivables application is now fully available.
Monitoring - The Autobooks receivables application is now intermittently available as Microsoft continues to resolve the global network issues. Our team is continuing to monitor to ensure that all services fully recover.
Update - The Autobooks receivables platform is currently unavailable due to a global Microsoft outage. Our team is continuing to monitor the issue and working to restore services as quickly as possible.
Investigating - The team is engaged and is continuing to investigate an Autobooks platform outage resulting from global Microsoft Azure issues.
Date: Wed, 29 Oct 2025 20:42:03 -0400
Link: Incident Details

Services Impacted by Nationwide AWS Internet Outage

Resolved - The AWS outage has been resolved and our application is now available. Our team is continuing to monitor the status of the system.
Identified - We are seeing services recover across many of our AWS-hosted systems, but are continuing to investigate and monitor errors being seen within our critical processing infrastructure. Our application will continue to display an offline message to users until we are confident that our service provider is fully functional.
Update - Autobooks Payments Network (APN) services are currently impacted by the nationwide internet outage. Due to the strong likelihood of impact to the success and timeliness of your customers' bill payments, Autobooks has temporarily disabled access to the Bill Payment user interface.
Investigating - We are currently experiencing higher than expected latency across all UIs due to a widespread internet outage. Our team is currently investigating.
Date: Mon, 20 Oct 2025 19:17:44 -0400
Link: Incident Details

Customers may encounter issues using Portal Pay, Account to Account, and Person to Person apps

Resolved - This incident has been resolved.
Monitoring - A fix has been implemented and we are continuing to monitor.
Update - We are continuing to work on resolving the issue. Transactions created using Portal Pay, Person to Person, and Account to Account will process successfully and confirmation emails are being delivered, but users may not see a success message immediately in the application.
Identified - We continue to see intermittent issues affecting users and are continuing to investigate.
Investigating - Some users may encounter issues using the Portal Pay, Person to Person, or Account to Account apps. Our team is investigating and will provide additional details as they become available.
Date: Fri, 18 Jul 2025 08:11:45 -0400
Link: Incident Details

PortalPay Payments Unavailable

Resolved - This incident has been resolved.
Investigating - We are currently investigating this issue.
Date: Mon, 14 Jul 2025 23:46:32 -0400
Link: Incident Details

Customers may encounter issues using Portal Pay, Account to Account, or Person to Person apps

Resolved - The issue has been resolved.
Monitoring - A fix has been implemented and the team is currently monitoring all apps.
Investigating - Some users may encounter issues using Portal Pay, Account to Account, or Person to Person apps. Our team is investigating and will provide additional details as they become available.
Date: Tue, 01 Jul 2025 16:20:46 -0400
Link: Incident Details

Customers may encounter issues using Portal Pay, Account to Account, or Person to Person apps

Resolved - The issue has been resolved.
Monitoring - A fix has been implemented and payments are successfully processing. The team is continuing to monitor.
Identified - The cause has been identified and the team is working to resolve the issue.
Investigating - Some users may encounter issues using Portal Pay, Account to Account, or Person to Person apps. Our team is investigating and will provide additional details as they become available.
Date: Sun, 29 Jun 2025 08:56:01 -0400
Link: Incident Details

BillPay UI Down

Resolved - This incident has been resolved.
Monitoring - The team is monitoring for further issues at this time.
Identified - The team has identified an issue with BillPay and is engaged.
Date: Fri, 27 Jun 2025 17:46:52 -0400
Link: Incident Details

Person to Person payment failures

Resolved - This incident has been resolved.
Monitoring - The team has deployed an update and is monitoring for any further payment failures.
Investigating - Our team is currently investigating an issue causing Person to Person payments to fail.
Date: Thu, 26 Jun 2025 17:53:09 -0400
Link: Incident Details

Customers experiencing issues loading the bill pay application.

Resolved - The incident has been resolved.
Monitoring - A fix has been implemented and the team is continuing to monitor the situation.
Investigating - Some users may encounter an error when loading the Bill Pay application. Our team is investigating and will provide additional details as they become available.
Date: Wed, 04 Jun 2025 17:18:16 -0400
Link: Incident Details

Some users may encounter an error when trying to enroll in Autobooks.

Resolved - This incident has been resolved.
Monitoring - A fix has been implemented and the team is monitoring.
Investigating - Our team is actively investigating and will provide an update as soon as possible.
Date: Fri, 21 Feb 2025 14:12:10 -0500
Link: Incident Details

Intermittent outage

Resolved - We are experiencing an intermittent outage of our application.
Date: Mon, 10 Feb 2025 16:15:00 -0500
Link: Incident Details

Service Disruption to Autobooks Platform

Resolved - This incident has been resolved.
Monitoring - At this time, we are no longer observing the issue that was affecting customers' ability to use Autobooks. The Autobooks team is continuing to monitor the issue.
Investigating - We're currently investigating an issue impacting our customer’s ability to use Autobooks. Engineers are engaged and working to resolve the issue as quickly as possible.
Date: Tue, 06 Aug 2024 20:19:29 -0400
Link: Incident Details

Some customers may be experiencing connection issues with the Autobooks Platform

Resolved - The incident has been resolved by our network infrastructure provider.
Monitoring - At 10:10 AM EDT, our network infrastructure provider rolled out a mitigation for the issue. We are continuing to monitor our network infrastructure providers' updates on the situation.
Identified - We’re experiencing an issue due to a problem identified by one of our network infrastructure providers, which is affecting some of our customers. We're working with them to resolve the issue as quickly as possible.
Date: Tue, 30 Jul 2024 17:15:07 -0400
Link: Incident Details

Degraded performance of Autobooks Platform

Resolved - This incident has been resolved.
Monitoring - A fix has been implemented and the team is monitoring.
Identified - Users may experience some slow operations while using the Autobooks web application, for example while creating invoices. We have identified the issue and are working on a resolution.
Date: Fri, 14 Jun 2024 14:17:09 -0400
Link: Incident Details

Degraded Web App Performance

Resolved - The incident has been resolved.
Monitoring - The remediation has successfully been deployed. We are continuing to monitor the issue.
Identified - Our engineers have identified the cause and are currently deploying a remediation.
Investigating - We have identified an issue causing intermittent degraded performance on our web application. Our engineers are engaged and currently investigating.
Date: Wed, 12 Jun 2024 10:26:01 -0400
Link: Incident Details

Autobooks platform is unavailable

Resolved - This incident has been resolved.
Monitoring - The Autobooks platform is available again and our team is monitoring for further issues.
Investigating - We are currently investigating the issue.
Date: Wed, 06 Mar 2024 16:25:18 -0500
Link: Incident Details

Web application outage

Resolved - The incident has been resolved and the Autobooks web application is fully available.
Monitoring - A fix has been implemented and we are monitoring the situation.
Identified - We have identified the issues impacting the Autobooks web application and are currently working on a resolution.
Date: Wed, 13 Dec 2023 10:20:03 -0500
Link: Incident Details

Service Disruption to Autobooks Platform

Resolved - This incident has been resolved.
Monitoring - A fix has been implemented and payments are now processing successfully.
Identified - One of our payment processing partners has identified an issue that is impacting online credit card payments and is working on a fix.
Date: Tue, 14 Nov 2023 21:08:04 -0500
Link: Incident Details

We are investigating an issue causing the Hub to be unavailable to some users.

Resolved - The issue impacting Hub availability has been addressed.
Investigating - We are currently investigating this issue. This issue is currently not impacting the core Autobooks application.
Date: Mon, 30 Oct 2023 16:41:41 -0400
Link: Incident Details

Availability

Resolved - We have observed no further issues and the Autobooks Platform is functioning normally at this time.
Monitoring - We are currently monitoring the platform for further issues, and are no longer seeing issues at this time.
Investigating - We are investigating an issue where some functionality of the Autobooks platform is currently unavailable.
Date: Thu, 19 Oct 2023 09:31:26 -0400
Link: Incident Details

Incident affecting Platform

Resolved - This incident has been resolved.
Monitoring - Starting at 2:50 PM EST through 3:03 PM, an incident with an external vendor interrupted connectivity to the Autobooks platform. As of now we are no longer seeing errors, and users are able to use Autobooks as usual.
Date: Wed, 07 Jun 2023 15:55:43 -0400
Link: Incident Details